By using the lmc13 platform, you agree to this Privacy Policy. We never sell your personal information to third parties without your consent.
1 What information we collect
When you create an account and use our services on lmc13, we collect various types of information. This data falls into two main categories — what you provide directly and what is collected automatically.
Information you provide directly:
- At registration: full name, date of birth, email address, mobile number, and residential address.
- Identity Verification (KYC): a copy of your National ID, passport, or driving license.
- Payment details: Mobile Banking / Nagad / Rocket number or bank account information.
- What you write in a support ticket or Live Chat.
Automatically Collected Information:
- IP address and device type (mobile, tablet, desktop).
- Browser type and operating system.
- Logs of your activity on the platform, including game history and transaction records.
- Browsing data collected through cookies and similar tracking technologies.
We only collect information that is strictly necessary.
No excessive or irrelevant personal data is collected.
2 How Your Data Is Used
Collected data is used strictly for defined and lawful purposes. lmc13 never uses your information for unrelated activities.
| Types of Data |
Purpose of Use |
Legal basis |
| Identity Information |
Account creation and verification |
Contractual obligation |
| Payment Information |
Deposit & Withdrawal Process |
Contractual obligation |
| Contact Information |
Support, Security Alerts & Offers |
Legitimate Interest / Consent |
| Devices & Logs |
Fraud Prevention & Security |
Legal obligation |
| Gaming history |
Responsible Gaming Monitoring |
Regulatory Requirements |
- To keep your account secure and prevent unauthorized access.
- To keep you informed about new bonuses, promotions, and games — only with your consent.
- To improve the gaming experience and resolve technical issues.
- To comply with Anti-Money Laundering (AML) regulations.
You can opt out of marketing communications at any time. Unsubscribe through our support team.
3 Who We Share Your Data With
Lmc13 never sells your personal information. In certain circumstances, limited data may be shared with trusted third parties:
- Payment Processor: Approved payment gateways including Mobile Banking, Nagad, and Rocket — used solely to process transactions.
- Game providers: Third-party game studios whose titles are hosted on our platform — for game session verification purposes only.
- Legal authorities: In response to lawful requests from Bangladeshi authorities and regulatory bodies.
- Technology Service Provider: Cloud hosting, cybersecurity, and data analytics services — all governed by strict confidentiality agreements.
- Fraud Prevention Agency: For investigating suspicious activity when required.
All third-party partners are required to meet our privacy standards and may not use your data beyond what is agreed upon.
4 Data Protection Methods
Lmc13 uses industry-leading technology to protect your data. Our security layers are outlined below:
- 256-Bit SSL/TLS Encryption: All data transmissions occur over encrypted channels, making them impossible to intercept or read externally.
- Two-Factor Authentication (2FA): Add an extra layer of security to your account at login.
- Firewall & Intrusion Detection: A 24/7 server monitoring system remains active at all times.
- Encrypted database: All stored sensitive data is encrypted separately.
- Regular Security Audits: Independent third-party experts regularly audit our systems.
- Restricted Access: Only authorized personnel can access specific data, and only when necessary.
The security of your password and account is also your responsibility. Never share your password with anyone, and report any suspicious activity to our support team immediately.
5 Cookies and tracking technologies
Lmc13 uses cookies and similar technologies on its website and app to enhance your browsing experience.
Cookies we use:
- Essential cookies: Used to maintain your login session and for security verification. These cannot be disabled.
- Functional cookies: To remember your preferred language and settings.
- Analytical Cookies: To understand which parts of the platform are most used — no personal data is linked to this.
- Marketing Cookies: To show you relevant offers, with your consent only.
You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the platform's functionality.
6 Your rights
As an lmc13 user, you have clear rights over your own data. We fully support the following rights:
Right to Access Your Data
You can request a copy of the information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You may request the deletion of your data under certain conditions.
Right to Object to Processing
You may object to your data being used for marketing or other specific purposes.
Right to Data Portability
You may request an export of your data in a commonly used format.
Right to Restrict Processing
You may request that the processing of your data be restricted in certain circumstances.
To exercise any of these rights, please contact us through our support team. We will aim to respond within 30 days. Please note that in some cases, complete deletion may not be possible due to legal obligations.
7 Data Retention Period
We do not retain your data longer than necessary. General guidelines are provided below:
- Active Account: All data is retained for as long as your account remains active.
- Closed Accounts: Even after account closure, certain data may be retained for up to 5 years for legal compliance purposes.
- Financial records: Transaction records are retained for up to 7 years as required by law.
- Identity Verification Documents: KYC documents are retained in accordance with regulatory requirements.
- Support Contact: Deleted 2 years after the issue is resolved.
Once the retention period expires, your data is securely destroyed or fully anonymized so that you can no longer be identified.
Why your Your Data Is Safe
Military-Grade Encryption
Every transaction and piece of personal data is secured with 256-bit AES encryption — the same technology used by major banks worldwide.
Your Data Is Never Sold
We make a clear commitment — your name, contact details, or any personal information will never be sold to any third party.
24/7 Security Monitoring
Our cybersecurity team monitors servers and databases around the clock. Any suspicious activity is blocked immediately.
Legal compliance assured
Lmc13 complies with international data protection laws and local regulatory guidelines to safeguard your rights.
Your data, in your hands
View, update, or request deletion of your data at any time. Unsubscribing from marketing emails is straightforward as well.
Regular Independent Audits
Every year, independent cybersecurity experts review our systems and provide recommendations for improvement.
Privacy-related General
Inquiries
Never. lmc13 does not sell your personal data to third parties under any circumstances. Limited information is shared with relevant parties only for payment processing or legal compliance, and strictly under confidentiality agreements.
Most of your data will be deleted upon account closure. However, financial transaction records and identity verification documents may be retained for a set period due to legal obligations. Contact our support team for more details.
In some cases, data may be stored on international cloud servers. Where this applies, we ensure that the destination country has adequate data protection laws in place and that all data is transferred in encrypted form.
Yes, you can opt out at any time. Simply contact our support team via Live Chat or email. We will remove you from all marketing communications within 48 hours. Please note that essential account notifications (security alerts, transaction confirmations) cannot be disabled.
In the event of a data breach, we will notify affected users within 72 hours. Immediate steps will be taken to investigate the incident, limit any damage, and restore security. Guidance to help you protect your account will also be provided.